Quality Policy

• We shall endeavour to provide effective and prompt service so as to achieve total customer satisfaction at all times.
• We shall continuously upgrade our service quality, infrastructure, technology, Communication facilities and the skill sets to meet customer requirements efficiently.
• We shall constantly adapt, innovate and refine our processes in line with global business trends to maintain credibility and leadership in our field.
• We commit ourselves for fair play, transparency and sincere endeavour for the promotion and growth of Micro, small & Medium Enterprises.
• We shall strive to achieve operational efficiency by attaining better productivity and profitability.
• We shall abide by statutory and legal regulations while carrying out our activities.
• Protection and Advancement of Environment
• Market Leadership.
• Sustainable Development of Stakeholders

QCS Impartiality Policy

QCS understands the importance of impartiality in carrying out our management system certification activities manages any conflict of interests and ensures the objectivity of our management system certification activities. 

• Do not pursue or plan to pursue business activities, which could jeopardize impartiality
  
• Do not advertise certification/auditing services, which could affect impartiality
  
• Do not employ personnel that may affect impartiality.
  
• Do not cater to clients where there would be a breach of impartiality
  
• Prohibits our external auditors  from participating in the audit of any organization to which they have done consultancy or training(other than professionally registered auditor training), or they had any financial or commercial interest for a minimum period of 2 years prior to the date of application of the organization for registration
  
• Ensures that when allocated a particular contract, Audit staff shall not disclose or discuss any detail; before or after the audit; to any member of staff other than their direct Management or other members of the team, as required by the “Code of conduct, confidentiality, conflict of interests and intellectual property agreement” and “Secrecy and non disclosure agreement” signed on the commencement of employment.
  
• Ensures that all subcontracted audit staff or technical experts used by QCS shall sign a Confidentiality Agreement & conflict of interests.
  
• Prohibits our own employees from engaging in consultancy, which may involve the active design, generation or implementation of a Management System.
  
• Ensures that all directly employed Management and Staff are required to declare all financial interests or business activities on commencement and during the period of employment.
  
• Ensures that its staff or subcontractors shall not imply that certification would be simpler, easier or less expensive if their consultancy or training services were used. In addition to this, subcontract staff cannot offer consultancy or training services to QCS’s clients that they have been assigned to audit, during or after the assigned task has been completed
  
• Is responsible for, and retains absolute authority for decisions relating to certification, including the granting, maintaining, renewing, extending, reducing, suspending and withdrawal of certification.
  
• Include in our annual internal audit to review both virtual and potential risks to QCS’s impartiality which will be reviewed by the QCS Board of Directors supported by impartiality committee member.

 

Impartiality Management Process:

QCS Management is committed to impartiality in management system certification being done for its entire range of certification activities.QCS shall be responsible for the impartiality of its conformity assessment activities and shall not allow commercial, financial or other pressures to compromise impartiality. IMPARTIALITY POLICY is available on the website: www.qcspl.com

Conflict of Interest situations have been analysed in details by considering any relationships of the Directors and decision makers. QCS have a impartiality policy communicated & published through website – www.qcspl.com.

Analysis of conflict of interest is reported to MD/CEO and discussed in details in the management review meeting (Once in 12 months or earlier as per the needs).

This analysis covers all the operations within the QCS, related auditors, associates, consultants, clients and other organisations (Training, consultancy, inspection-product certification activities, Banks and other financial resources etc).

Ref: Doc No: Annexure 17

QCS will not provide certification services for their own group companies Only freelancers Business Associate are linked with QCS. Their services is restricted and limited to marketing only. A detailed risk analysis is done in Annex – 17 to avoid any conflict of Interest. BA will not do any audit for QCS (Annexure 36 – Procedure for adding new office location & countries)

MD/QM shall review any residual risk to determine if it is within the level of acceptable risk.

The risk assessment process shall include identification of and consultation with appropriate interested parties to advice on matters affecting impartiality including openness and public perception.  The consultation with appropriate interested parties shall be balanced with no single interest predominating

QCS will not certify the quality management systems of another Certification Body.

QCS as a same legal entity and any entity under the organizational control of QCS of its part will not be providing consultancy services

QCS and any of its part (any group co) will not provide Internal auditing services.

QCS will also not certify the management system of any organisation within 2 years where they have provided internal audit services.

QCS shall not certify a management system on which a client has received management system consultancy or internal audits, where the relationship between the consultancy organization and the certification body poses an unacceptable threat to the impartiality of the certification body.       

QCS does not outsource audits to a management consultancy organisation 

QCS does not market certification services along with any consultancy organisation, also no claim or statement is made for the certification to be simpler, easier, faster, and less expensive if any particular consultancy organisation is used for the purpose of consultancy. QCS will take appropriate actions and follow its auditing and certification process if any consultants claim QCS services to be simpler, easier, faster, less expensive etc.           

QCS ensures that personnel who have provided management system consultancy including those acting in a managerial capacity, shall not be allowed  take part in an audit or other certification activities if they have been involved in management system consultancy towards the client in question within two years following the end of the consultancy. QCS ensures the same via Conflict of Interest & Confidentiality Agreement (QCS/COI/02/F) signed by the auditors for every organization audited by them separately.

QCS shall take action to respond to any threats to its impartiality arising from the actions of other persons, bodies or organizations during its management system certification process.

QCS ensures that all certification body personnel, either internal (auditors, staff) or external (empanelled auditors, consultants), who could influence the certification activities, shall act impartially and shall not allow commercial, financial or other pressures to compromise impartiality. However any Commercial, Financial or other pressures effecting Senior Executive, Staff and other people involved in the certification activity is monitored by the Monthly Review Meeting for all the certificates issued and contracts finalised.

QCS will gather information which may cause threat to impartiality from all personnel- internal and external persons and this information will be used in the conflict of interest analysis.

And such persons will not be used in the certification process and their activities will be monitored and will require further information (If needs to be used) so that there is no conflict of interest.